It’s an example for illustrative purposes. It illustrates the point about grammar I was making. Now you’re on another point about whether it’s even necessary to use a gendered term at all. I don’t really feel like running around in circles on this further.
I mean call me weird, but in both of those situations one would use “a customer” instead.
Dear customer, sit tight.
Dave, I have a customer here…
It’s an example for illustrative purposes. It illustrates the point about grammar I was making. Now you’re on another point about whether it’s even necessary to use a gendered term at all. I don’t really feel like running around in circles on this further.